Frequently Asked Questions

Everything you need to know about your next travel companion.

What is the warranty period on DELSEY products?

Most of our luggage comes with a worldwide limited warranty ranging from 2 to 10 years, or even a lifetime warranty, depending on the specific collection purchased.

How do I reset my TSA combination lock?

To reset your lock, set the dials to the current code (0-0-0 if new), press the reset button with a pen, select your new code, and slide the latch to lock it in place.

What is your return policy for online orders?

We offer a 30-day return window for all unused products in their original packaging. Please ensure all tags are attached to receive a full refund.

Does DELSEY offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at the checkout page.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Are your materials sustainable?

We are committed to eco-responsibility; many of our newer collections, such as the DELSEY DELTA line, are crafted from 100% recycled PET plastic bottles.